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Support

With our entire team, we are ready to help you. From the first offer to the commissioning of your new robot system and for many years afterwards. With several offices in Europe, a team of specialists is always on site within 48 hours. We believe in the power of your people in combination with our robot solutions. By training your employees to be good robot programmers and good operators, both your company and your employees will be ready for the future.

Service

Service

The organization of Valk Welding is focused on providing direct and fast support to its customers. We have a strong (regional) service organization and offer various training courses from basic to advanced.

“Valk Welding can respond quickly and alert to questions with regional service employees.”

Valk Welding

The service is not only limited to maintenance and after sales service of the robot installations, but also includes project analyses and regional support on an economic and technical level. Our own service engineers, are available to you at all times. Valk Welding can respond quickly and alertly to questions with regional service employees. Should a problem occur and you need a mechanic immediately, they can be on site very quickly.

Telephone helpdesk

Reachable 6 days a week from 7 a.m. to 11 p.m. More than 90% of problems are solved immediately via our telephone helpdesk.

To reach us by phone please contact us at +31 6 54 211 811.

Own repair department

Completely under our own management, we carry out repairs for you by staff specialized in the field. For example, welding torches and cable assemblies are checked, repaired and tested here. Special torches are developed and manufactured here.

Regional service engineers

If we don't get out by phone, we will immediately send one of our regional service engineers! They have the technical knowledge of your installation and are in direct contact with the team of specialists within the Valk Welding group.

Request service visit

To request a service visit from one of our mechanics or to report a malfunction, please click on the link below and fill in the form.

Requesting a service visit or reporting a malfunction

Training courses

Training courses

Valk Welding works with the advanced robots of Panasonic. In order to enable you as a customer to use the full potential of the Panasonic robot and the many options, Valk Welding offers a number of training courses. These training courses are given by a multidisciplinary team of specially trained instructors.

When giving the training, the training engineer is always aware of the installation you have purchased and will take this into account as much as possible. Valk Welding offers various training courses, which we can further adapt to your wishes. During the training we use manuals written by the trainers. The content of special training courses is determined together with you, as is the reference work.

Among other things, we offer the following training courses:

  • Online operator training
  • online basic programming training
  • online optics training
  • online training for advanced users
  • Offline DTPS training
  • Offline DTPS training for advanced users
  • Arc-Eye training
  • VR programming
  • SFC (Shop Floor Control) training
  • MIS (management information system) training

Valk Welding training centers

Valk Welding has five fully-fledged demo and training centres. You can follow training at our head office in the Netherlands, but also at our branches in France, Denmark, Sweden and the Czech Republic.

Contact

We like to think along with you in finding solutions for your (welding) automation, welding wires and welding accessories. We are looking for the connection and prefer to be a partner rather than a supplier.